On-Demand Webinar – Sharing Airport Wait Times: The Opportunities of Data Exchange
This free one-hour virtual event covered different passenger-experience topics that have risen in importance in the post-pandemic era, where changes in travel patterns and social media advocacy have increased pressure on operators. The distinguished panel discussed:
- Link between informed passengers and non-airside revenue
- Importance of promoting staff and passenger wellbeing
- Role of Service Level Agreements in improving touchpoint performance
Participating speakers:
- İsmail Hakkı Polat, Chief Planning Officer, Istanbul Airport
- Chris Marquardt, Director IT Systems, Minneapolis-St Paul International Airport
- Piero Terlizzi, IT Director, Aeroporti di Roma
- Federico Cabrera, Operations and Customer Experience Manager, Aeropuertos Uruguay
- Florian Eggenschwiler, Chief Product Officer, Xovis AG
Access this informative on-demand webinar now.
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